Recently, on May 16 and May 17, we experienced some network connectivity issues with our billing services. As a result many players could not access their NCoin balance, and anyone who purchased new NCoin during the issue time frame had to wait an extended time before it was delivered to their account. This issue has been resolved as of last week. All NCoin balances should display properly and new NCoin purchased should be immediately delivered.
As compensation for the inconvenience, we will be providing anyone who purchased NCoin during this time with 3 Runes of XP 50% (1 Hour). If you purchased NCoin during the outage time period (May 16 at 1pm PDT to 11pm PDT), the items will be applied to your Lineage II game account on May 30, 2012 during weekly maintenance. You can apply the items to the server and character of your choice by logging in to your Master Account after the maintenance, clicking on your game account and clicking on "Apply In-Game Items".
Thank you for bearing with us through the issue and we apologize for the inconvenience it has caused.