Gender Change Service

The Gender Change Service allows you to change the gender of your character. This page is a guide and FAQ that tells you how to purchase and apply the service. Please read the service rules and requirements carefully before proceeding.

 

Gender Change Service Rules & Requirements

  • A character’s gender may be changed as often as once per week.
  • The Gender Change Service is not available to Kamael characters, due to their gender-specific classes.
  • Remember, certain gender-specific items or accessories may not be usable after your character’s gender is changed.
  • The Gender Change Service is processed within approximately 24 hours.
  • The character must not be online at the time of the change.

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Instructions for Applying a Gender Change Service

  1. Purchase the Gender Change Service from the L2 Store or L2 Galleria. The item is effectively a token that acts as a proof of purchase. The item must be in either your inventory or your private warehouse during the processing phase.
    • If you purchase it from the L2 Store in-game, the item will go directly to your inventory. You must purchase the item on the character you want to give the Gender Change Service to.
    • If you purchase it from the L2 Galleria on the website, the item will go to the Dimensional Merchant on the server you chose to send the item to. You must claim the item on the character you want to give the Gender Change Service to.
  2. Once the target character has the item in their inventory or private warehouse you must contact the support team and request that they process your service. Go to this page.
  3. Due to our new support site, now with single sign on, there is much less information you have to fill out.
    1. Fill out the form as follows:
      • Issue: [Please select "General Gameplay".]
      • Subject: Account Services - Gender Change Request
      • Description: Please change the gender of my character “[character name]” on the [server name] server.
      • Attach Documents: [leave this blank]
  4. Your request form should now look something like this:

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  1. Click Submit.
  2. Your request has now been submitted! You will receive a confirmation email at the email address you provided in the form.
  3. Your service will be processed within 24 hours, but you must not be online at the time of the gender change. If you are online when your service process is attempted, you will receive a response to your ticket via email asking you to log out when possible. Once you have logged out, you must reply to the ticket email saying you have logged out, and stay logged out until your gender is changed.
  4. When your Gender Change Service is processed you’ll get a confirmation email notification. At that time, you may log back in and enjoy your new gender.

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FAQ

Q: Will my character’s appearance be reset to type A?

A: No, this service allows you to keep your current character appearance settings. However, as female characters have more hair options than males, a female character with a hair style not available for males will be given a different hair style.

Q: Why is the Gender Change Service priced at $30 (2,400 NCoin)?

A: The new Gender Change Service processing time is only approximately 24 hours, requires manual resources, and under most circumstances allows you to keep your character’s appearance settings (Hair type A, Face type C, etc), as opposed to the former automated service that was processed on a weekly basis and reset all appearance settings to type A.

Q: I want to change the gender of two or more characters. Is this possible?

A: Yes! Each Gender Change Service purchased, and its one-week cool down time, applies to one character only. Therefore, you can purchase multiple Gender Changes for multiple characters, and apply them whenever you like.

Q: How long until my Account Service is processed?

A: Currently the processing quote time for all Account Services is 24 hours.

Q: Will this service change in the future?

A: All Account Services’ details, rules, and processing are subject to change. Details pages and FAQs such as this one will reflect the latest facts.

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